Privacy Policy

Your data, our commitment

Last updated: March 2025

1. Introduction

BLADE & CRAFT (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book appointments, or use our services. Please read it carefully.

2. Information We Collect

We may collect the following categories of personal information:

  • Identity Data: first name, last name, title, date of birth (if provided).
  • Contact Data: email address, phone number, postal address.
  • Appointment Data: service history, preferred barber, date/time of appointments, special requests.
  • Technical Data: IP address, browser type, device information, pages visited on our website.
  • Marketing Data: preferences for receiving offers and newsletters.

3. How We Collect Your Information

We use different methods to collect data from and about you:

  • Direct interactions: You may give us your identity and contact data by filling in forms (online booking), corresponding with us by phone, email, or in person.
  • Automated technologies: As you interact with our website, we automatically collect technical data about your equipment and browsing actions (e.g., cookies).
  • Third parties: We may receive contact data from partners who help us manage bookings (e.g., scheduling software), but only with your consent.

4. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your data for:

  • Processing and managing your appointments.
  • Communicating with you about service updates, changes, or cancellations.
  • Improving our services, website, and customer experience.
  • Sending you marketing communications (if you have opted in).
  • Complying with legal obligations (e.g., record‑keeping).

5. Cookies & Tracking

Our website uses cookies to enhance functionality and analyze traffic. Cookies are small text files stored on your device. You can set your browser to refuse cookies, but some parts of the site may not function properly. We use:

  • Essential cookies: necessary for booking forms and security.
  • Analytical cookies: help us understand how visitors use the site (e.g., Google Analytics).

By continuing to use our website, you consent to our use of cookies.

We never sell your personal information to third parties.

6. Data Sharing & Disclosure

We may share your data with:

  • Service providers: who assist in operating our website, processing payments, or managing bookings (e.g., Square, Acuity). They are contractually bound to keep your data confidential.
  • Legal authorities: if required by law or to protect our rights.

7. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against accidental loss, unauthorized access, alteration, or disclosure. All online transactions are encrypted using SSL. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements. For example, appointment records are kept for up to 7 years to comply with tax laws.

9. Your Rights

Under applicable data protection laws, you have the right to:

  • Request access to your personal data.
  • Request correction of inaccurate data.
  • Request deletion of your data (subject to legal obligations).
  • Object to processing based on legitimate interests.
  • Request restriction of processing.
  • Withdraw consent at any time (where we rely on consent).

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external sites (e.g., social media). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

11. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal data from children. If you become aware that a child has provided us with data, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after changes constitutes acceptance.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

privacy@bladeandcraft.com
+1 (212) 555-8940
142 Barber Lane, New York, NY 10036